The BCM PBX (BCM50 and others) hardware status LED when red shows a critical issue with the system. These issues can be cleared using Element Manager, however that does not isolate nor clear a reoccurring issue. The alarm code type and code number can offer guidance and information to zero in and correct the fault, so the system once again becomes stable and displays two green lights which indicate that it is running properly. Clearing the alarm red LED is the first step and can be done quite quickly, as we describe below. Understanding the alarm code generated, which are sorted by date and time by default in Element Manager with the most recent alarm listed at the top, can be a valuable resource.
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Clearing an alarm code is important. Just as important is understanding what is causing that alarm to trigger.
Below we have listed the BCM Alarm Codes from 100 to the 10000 codes for convenient access.
Below find a summary of various BCM50 and other BCM alarm codes. Using the BCM50 Troubleshooting Guide can be very helpful when tackling any issues on the PBX. For more BCM50 Guides. For more about BCM LEDs Lights and What They Indicate. For complete Norstar Companion Alarm & Event Codes with descriptions, see our Norstar Manuals.
BCM50 and other BCM PBX Alarm Code Numbers with Description
BCM50, BCM200, BCM400, BCM450 Alarm Codes. Status LED is Red, a major or critical alarm.
BCM Component - Alarm ID Range
Core Telephony 0-999
Operating System 1000-1999
Software Updates 2000-2999
Persistent Data Repository 5000-5999
Date and Time 6000-6999
Modem Call Control 8000-8999
Service Manager 10000-10999
Platform Status Monitor 11000-11999
Backup and Restore 12000-12999
UPS 13000-13999
Configuration Change 16000-16999
System Set Based Admin 17000-17999
Startup Profile 19000-19999
System Authentication 30000-30999
Keycodes 31000-31999
Media Services Manager 40000-40999
CTE 41000-41999
Call Detail Recording 42000-42999
Voice CTI 43000-43999
IVR 46000-46999
Unistim Terminal Proxy Server 50000-50999
PVQM 50501-50999
VoIP Gateway 51000-51999
Media Path Server 52000-52999
Media Gateway Server 53000-53999
IP Telephony Provider 56000-56999
Survivable Remote Gateway 57000-57999
LAN Driver 60000-60999
ALG 64000-64999
For more information: Avaya BCM Alarm Manager Guide
How to clear a red LED Status light on a BCM50.
If the KSU Status light shows red the alarm must be cleared through Element Manager. To do this first open Element Manager then:
First select the Administration tab from the Task Navigation Panel on the left.
Next select Alarms.
Then click on the Reset LEDs button which will clear the red alarm LED.
About Avaya Nortel BCM
Nortel Networks Corporation, first founded as Northern Telecom Limited, is a multinational telecommunications equipment manufacturer headquartered in Toronto, Ontario, Canada. They made many large and small business PBX systems and were for a long time a leader in the telecom industry. On January 14, 2009, Nortel filed for bankruptcy protection in order to restructure its debt and financial obligations. Northern Telecom, which bankruptcy lasted until 2013, was the largest bankruptcy case in Canadian history. Avaya acquired parts of Nortel. As of October 1, 2018 Avaya will no longer offer support for the BCM product line.